We live in a complex world. And with it comes complex, costly and time-consuming claims.

The global nature of many claims - particularly those that arise in the maritime, energy, construction and logistics industries - can make them particularly burdensome, as many insurers grapple with multiple, often unfamiliar, factors.

Managing risks, claims and losses across the globe can require significant infrastructure and human resources - a burden that many businesses do not wish to bear.

Which is why businesses large and small choose CCM’s third-party administration (TPA) service.

We shoulder the burden of managing complex, global claims on your behalf - not only delivering successful resolutions to claims, but saving you time, money and protecting your reputation.

The benefits of third-party administration

There’s a good reason that the global third-party administration industry is valued in the hundreds of billions of dollars.

Third-party administration offers several concrete, tangible benefits for insurers. These benefits are:

  • Improved customer satisfaction
  • A streamlined claims management process - reducing errors and saving money
  • Reduced notification costs
  • Compliance with SLAs (where appropriate)
  • Compliance with regulations and legislation (where applicable)
  • Pattern recognition - identifying repeat issues with claims and recommending policy wording changes as a result
  • Increased retention rates
  • Reduced costs for your insurance company

Even if you have an in-house claims and risk management team, a TPA such as CCM can offer added value - leveraging our expertise, experience and industry knowledge to help you more effectively handle and resolve your claims.

A technology led solution

Our commitment to technology is key to our success.

We believe clients should have 24/7 access to their claims trends. To achieve this, we use the state-of-the-art Virtual Claims Adjuster (VCA) database. Underwriters can access their claims anytime, check reserves, documentation, and claim status.

VCA also produces Lloyd’s Standard Bordereaux and customisable loss runs, offering transparency and an ideal auditing trail.

This capability is especially valued by our London clients, equating it to virtual broking, blending traditional Lloyd’s market qualities with E-Marketplace benefits.

A seamless, integrated solution

When a policyholder makes a claim, it is often one of the few times they have direct contact with their insurer (outside of renewal communications etc).

Which is why, if you’re going to outsource your claims handling to a third-party, it’s imperative that you select a provider that offers a customer-centric, friendly, professional, and efficient service.

At CCM we take a ‘one team’ approach to third-party administration. Immersing ourselves in your claims philosophy, we have extensive industry-specific expertise and are thus highly adaptable.

Our third-party administration service is truly comprehensive, covering the claims process from beginning to end. We are able to efficiently and promptly handle claim notification, review and investigation, claim processing, and payment or dispute resolution. Throughout this process we maintain clear lines of communication so that both you and your policyholders are fully informed at all times.

We are the third-party solution that offers a first-rate service.

Globally connected

We understand that claims can arise in any corner of the globe at any time. Which is why Condon Claims Management maintains an international network of legal, technical, medical and other experts.

This allows us to quickly and effectively investigate claims - in many cases being on-the-ground at the site of casualties or incidents within hours.

A multidisciplinary team

The ongoing specialisation of the economy, the deployment of advanced technologies, and ever-evolving regulatory regimes, means it’s more important than ever that your chosen third-party administrator understands the industries that are the source of your claims.

CCM understands this acutely - which is why our wider team expands beyond claims handling specialists to encompass ex-mariners, engineers, medical doctors, registered nurses and more.

With a broader range of expertise and experience, we are able to identify and handle the industry-specific elements of claims that other TPAs often miss.

Our multidisciplinary expertise spans a number of important global industries, including:

More than third party administration

We are adept at providing third-party administration, but our expert service extends to other related areas of claims management. Our team can support you with:

Since 1997 many of the world’s most important specialist insurers have trusted CCM to handle their claims - resulting in happy policyholders, significant cost-savings, improved policyholder retention and more.

Want to unlock the power of third-party administration for your business? Then speak to CCM now. We are happy to provide a free, no-obligation consultation about your needs.

Key Contacts

Stephen Hunt Condon Claims Management

Stephen Hunt

Condon Claims Management
work +44 (0)20 7204 2621

Our team

CCM prides itself in hiring professional personnel with an understanding of the market place, along with the individual needs of our various clients and the intricacies this involves.

About us