Accident, illness and distress can strike at any time – no matter where the person is or what they are doing. Which is why - as an employer of personnel at sea and in other remote locations - it is essential that you are able to provide first class medical assistance and telemedicine services.
It pays to choose a third-party medical assistance provider like CCM that is honed to provide these services on your behalf - effectively, efficiently, and with care.
CCM’s medical assistance services are founded on three core features:
- Best-in-class telemedicine from practising UK casualty doctors
- Expert crew case handling by a team drawn from ship owners and P&I clubs
- 30 years of marine medevac, repatriation and medical consultancy
Wellbeing, worldwide
We understand that many industries are truly global in scope. Shipping, energy, cruise, construction, logistics and more all have workers stationed across multiple continents.
They are also potentially dangerous industries, with casualty events, injuries and sickness not being uncommon. Consider that (according to the European Marine Safety Agency) the period 2014 to 2022 saw over 6,700 injuries occur onboard vessels.
Equally, emerging industries such as the offshore wind sector regularly experience casualty events. Studies from the University of Strathclyde suggest that the accident and injury rate in the offshore wind sector is four times higher than the offshore oil and gas industry.
Regardless of which industry you work in, it is imperative that you can provide your workers with remote telemedicine support - no matter where they are.
And rest assured that CCM has a deep and thorough understanding of your industry. Each industry has nuances and specialist requirements that can affect the way in which medical assistance is managed and delivered. We understand these nuances. Our industry-specific experience includes:
- Maritime
- Cruise lines
- Yachts and marine leisure
- Ports, terminals and logistics
- Commercial fishing
- Energy
- Construction
- Insurance
CCM provides UK doctors, on a 24/7 basis - supporting wellbeing, worldwide.
A multidisciplinary agency
Condon Claims Management isn’t limited to the provision of medical assistance alone.
As a multidisciplinary claims management agency, we are able to provide you with a number of other services, including:
- Specialist claims handling
- Third-party administration
- Offshore personal injury
- Legacy claims solutions
- Audits
Our telemedicine and medical assistance services
By their very nature, injuries and sickness vary in severity - which is why Condon Claims Management provides a suite of medical services that span from remote telemed assistance to full medical evacuation. Find out more about our medical assistance services below:
24/7 telemedicine
As part of our commitment to provide a complete turnkey medical assistance service we offer a service that steps in the second an accident/injury/sickness occurs.
CCM’s 24/7 telemedicine service provides you with:
- A round-the-clock line straight to a duty doctor
- The ability to speak to a medical professional via phone or video
- Access to all types of medical specialities on demand
- Remote diagnosis and triage
- Multilingual service if required
This is cemented by our industry expertise, which allows us to offer advice that minimises disruption and costly diversions.
Medevac and hospitalisation
Should an initial consultation via our telemedicine service conclude that medical evacuation is required we are able to coordinate this on your behalf.
CCM’s medevac team consists of case handlers who work in collaboration with and under the supervision of our medical doctors. Our medevac and hospitalisation process consists of:
- Full medevac service - this will be facilitated by launch or helicopter depending on the location
- Transfer to hospital
- Reports from treating doctors
- Doc-to-doc teleconferences
- Visits to the patient in hospital
- Provision of discharge estimates
- Fit-to-fly certificates
- Hotels and transport
- Control and audit of costs
All of this is ably handled by our experienced case handlers and medical professionals. We are invested in ensuring the best possible medevac and hospital experience for your people.
To date, CCM has worked with emergency services, vessel agents, and hospitals in over eighty countries to deliver safe, efficient and compassionate transfer and treatment.
Our medevac and hospital support services are available on demand, without subscription.
Medical repatriation and transfer
At Condon Claims Management, we are with you every step of the way - which is why we offer a best-in-class medical repatriation and transfer service.
Should your member of staff or contractor require specialist care that isn’t available in the local area - or if they will require long-term hospitalisation - our team will arrange for repatriation to their home country.
Our medical repatriation process typically consists of:
- Air or ground ambulance
- Bed-to-bed transfers
- Airline ICU/stretcher
- Coordination on arrival in the home country
Our repatriation and transfer service is available on demand without subscription.
CCM - intensive care from anywhere, to anywhere.
‘Back to work’ case management
CCM’s approach to medical assistance doesn’t end once your people are recovered. We proactively support your people to get back to work.
Our back to work case management service process includes:
- Pro-active case management from initial review to return to work
- Input from CCM doctors throughout the process
- Regular contact with the individual(s) returning to work
- Fit-for-duty medicals
Embedded within this process is a continual control and audit of costs to ensure the process is lean and cost-effective for your business. You will also benefit from our innovative approach to case management which has developed over our many years of experience.
Our back-to-work case management service is available on-demand, without a subscription.
Secure the best global medical assistance services today
If you want to ensure that your people have best-in-class medical support anywhere in the world, speak to Condon Claims Management now.