Claims handling is often one of the few ways in which people and businesses will interact with your insurance company. As such, you need to ensure your claims management processes are accurate, reliable, efficient and - ultimately - competent.
Yet, all too often, internal claims management teams are under-resourced or lack the specialist knowledge that is required to make an informed, valid decision concerning a claim.
That’s where third-party administrators like CCM can help.
Our team works with insurers of all types, including P&I (protection and indemnity) clubs and others.
With our detailed and comprehensive claims handling framework, CCM ensures that every step of the process is handled with care and professionalism.
From collecting evidence and checking policies, to liaising with legal professionals and conducting sanctions checks (and more) - you can be assured that CCM offers an exceptional claims handling experience.
And you can be assured that if you’re dealing with claims that require industry-specific or accident & health knowledge and experience, CCM has it. Our industry-specific experience spans:
- Maritime
- Cruise lines
- Yachts and marine leisure
- Ports, terminals and logistics
- Commercial fishing
- Energy
- Construction
Our range of claims handling services for the insurance industry includes:
- Contract claims and TPA services to underwriters and managing general agents (MGAs)
- Legacy and run-off caseload solutions
- Marine and energy loss-adjusting services in the USA and UK
- Expert advice and intervention on complex claims
- Marine incident response and casualty management
CCM offers a range of services that support our insurance industry clients when things go wrong:
- Specialist claims handling
- Third-party administration
- Global medical assistance
- Offshore personal injury
- Legacy claims solutions
- Audits
Remember, for many policyholders, the claims management process is one of their key interactions with their insurer. So, it’s essential you choose a claims management company that can handle claims to an impeccable level.
Choose the right claims management firm and you’ll benefit from:
- Improved customer satisfaction
- Reduced notification costs
- Compliance with SLAs (where appropriate)
- Compliance with regulations and legislation (where applicable)
- Increased knowledge and learnings from claims which are paid
- Increased retention rates
- Reduced costs for your insurance company
Want to work with a claims management company trusted by its clients? Then work with CCM.
Contact us now for a free, no-obligation discussion regarding your requirements.