Every day, individuals and companies alike suffer losses, experience accidents, become entangled in disputes and more.
If they’re properly insured, then they have a route to recover those losses and receive appropriate compensation.
But, dealing with insurance claims - especially those that involve large casualties, complex events, multiple parties or international regulations and jurisdictions - can be a time-consuming, costly, and stressful process.
That’s why it’s prudent to choose a claims management specialist to handle your claim on your behalf.
CCM is that specialist.
CCM combines the innovation and client focus of a nimble, agile consultancy with the volume capabilities of a traditional adjuster. We are also able to work as an extension of your own in-house claims and risk management team - providing additional capacity, expertise and experience.
Our reputation is built on our sound, expert handling of claims and litigation worldwide - both for commercial entities and their insurers.
We have gained that reputation by practicing a Minimum Acceptable Standard for each stage of a claim.
As soon as we receive notification of an assignment, we acknowledge the assignment within twenty-four (24) hours and then, as appropriate, will conduct necessary investigations based on the type of incident. Which may include onsite investigation, contacting the relevent parties and potential witnesses in order to obtain immediate control of the situation.
Before opening our electronic files, Sanction Checks are performed on Insured, Claimant, Vessel, etc, using both HM Treasury and Office of Foreign Assets Control list of Sanctions. These are also performed upon remittance of any payment.
Our electronic files will be created with preliminary indemnity and cost reserves set within five days of receiving notification. Reserves will be carefully monitored based on severity of incident, contractual obligations, attorney involvement and by applying applicable case law and jurisdictional trends.
International intelligence
In an increasingly globalised world, claims can occur anywhere - especially in industries such as shipping, logistics, energy, and construction.
CCM has dealt with claims, litigation and other disputes in every part of the world.
We have access to an unparalleled international network of legal, technical, medical and other experts. This allows us to assemble a tailored team for each and every claim - no matter the jurisdiction in which it has occurred.
And, with many claims, time is of the essence. Which is why we provide real-time assistance via our many correspondents and agents around the globe. Providing added reassurance, many of our agents and correspondents are members of the Lloyd’s Agency Network.
CCM is also adept at identifying recovery targets. We are able to pursue these targets to recoup your outlays and liabilities - where it is deemed cost-effective for you.
Deep industry expertise
Unlike many generic claims handling firms, CCM prides itself on its team of industry experts.
Aside from time-served claims handling specialists, we can also call upon a wider team which includes ex-mariners, engineers, medical doctors, nurses and others.
With this blend of experience and expertise, we are able to grasp the nuances and details of claims in a way that other claims handling firms cannot.
Our industry knowledge allows us to accurately analyse the cause and effect of incidents, prepare detailed and most importantly credible claims and present cases with authority.
Read more about our industry-specific expertise in the following industries:
- Maritime
- Cruise lines
- Yachts and marine leisure
- Ports, terminals and logistics
- Commercial fishing
- Energy
- Construction
- Insurance
More than claims management
Yes, we offer specialist claims management, but our expertise extends to other related areas of claims management. Our team is able to support you with:
- Third-party administration
- Global medical assistance
- Offshore personal injury
- Legacy claims solutions
- Audits
Tailored, specialised claims management
Put simply - CCM offers a specialised, tailored approach to your claims. It’s an approach that sees us work with you every step of the way - from the beginning of a claim to its conclusion.
If you want to benefit from this unique approach, contact us today for a no-obligation consultation regarding your case.