Our Approach To Claims Adjusting
A significant part of our success is our dedication to technology. We consider that it is imperative that our clients are able to access and review their claims trends 24/7 at a moment's notice.
With this ideal of transparency in mind, we have developed a website and secure database along with creating a Virtual Claims Adjuster system, wherein our clients can access their claims, review documentation and status as well as download loss runs and reports as required. The on line portal includes a provision wherein underwriters can post comments and / or instructions directly onto the electronic file.
As a forerunner to the London central claims ECF system, this component has been particularly appreciated by our London clients, therein providing a twenty-first century facility that preserves many of the essential properties of the traditional Lloyd s market but with the added benefits and freedoms of the E-Marketplace.