Our Approach To Claims Adjusting

A significant part of our success is our dedication to technology. We consider that it is imperative that our clients are able to access and review their claims trends 24/7 at a moment’s notice.

With this attitude in mind, we utilize a state-of-the-art database, Virtual Claims Adjuster (VCA). This allows Underwriters access to their claims at any point, in order that reserves, documentation, claims status, etc. can be checked at any time. VCA also allows for Lloyds Standard Bordereaux to be produced easily, and is capable of creating customizable loss runs in order to suit Underwriters’/ Brokers’ needs. It is also an ideal auditing trail for our clients with its transparency.

We have found that this component has been particularly appreciated by our London clients who have equated the development to the advent of virtual broking, thereby providing a twenty-first century facility that preserves many of the essential properties of the traditional Lloyd s market but with the added benefits and freedoms of the E-Marketplace.