Claims Procedures

It is imperative that underwriters receive the epitome of professionalism, proactiveness and competence in the handling of claims. To achieve this, we practice a Minimum Acceptable Standard for each stage of a claim.

As soon as we receive notification of an assignment, we immediately acknowledge same within twenty-four (24) hours and then as appropriate, will conduct an on-site investigation of the incident, contact the plaintiff(s) and witnesses, obtain and review contracts, take photographs, recorded statements etc. in order to attempt to obtain immediate control of the situation as soon as possible.

Before opening our electronic files, Sanction Checks are performed on Insured, Claimant, Vessel, etc, using both HM Treasury and Office of Foreign Assets Control list of Sanctions. These are also performed upon remittance of any payment.

Our electronic files will be created with preliminary indemnity and cost reserves set within five days of receiving notification. Reserves will be carefully monitored based on severity of incident, contractual obligations, attorney involvement and by applying applicable case law and jurisdictional trends.