It is imperative that underwriters receive the epitome of professionalism, proactiveness and competence in the handling of claims. To achieve this, we practice a Minimum Acceptable Standard for each stage of a claim, that also incorporates individual client compliance requirements.
As soon as we receive notification of an assignment we immediately acknowledge same within twenty-four (24) hours and then as appropriate, will conduct an on-site investigation of the incident, contact the plaintiff(s) and witnesses, obtain and review contracts, take photographs, recorded statements etc. in order to attempt to obtain immediate control of the situation as soon as possible.
Our electronic and hard copy files will be created, and a preliminary indemnity and cost reserves set within five days of receiving notification. Reserves will be carefully monitored based on severity of incident, contractual obligations, attorney involvement and by applying applicable case law and jurisdictional trends.