CCM prides itself in hiring professional personnel with an understanding
of the market place, along with the individual needs of our various clients
and the intricacies this involves.
Woodbridge, UK (head office)
Stephen P. Condon – CEO
Christopher J. Condon, B.A. – Manager
Jack R. Boulton – Adjuster
Deborah R. Cook – Adjuster
David J. Simpson – Adjuster
Martyn J. Prager – Accountant
Additional Staff
In addition to our adjusters we also have support staff and a myriad of contract
adjusters and representatives that we utilize across the US as required. We also
provide bi-lingual support for our clients as necessary.
Mandeville, Louisiana, USA
Monique T. Nunez – Adjuster / Administration Manager
Dustin J. Sons – Adjuster
Jamie M. Ruiz – Senior Administration Assistant
Kimberly A Pier – Clerical Assistant
Lafayette, Louisiana, USA
Van J. Sons – Senior Adjuster
Houston, Texas, USA
Benjamin L. Gifford – Gulf Regional Manager
Ft. Lauderdale, USA
Benjamin L. Gifford – Gulf Regional Manager
Stephen P. Condon – CEO
Steve started his career in 1977 working in the international insurance
industry in the London market, where he predominately specialized in
negotiating all aspects of maritime, offshore/onshore energy related and
construction defect claims. He also spent five years in Louisiana where
he was a founder of a TPA and adjusting firm.
His experience also includes production, placement of the above interests,
along with various other aspects of insurance including cargo, reinsurance
and contractual frustration.
He also performs claims / underwriting /novation for insurers.
Steve is a founding partner of CCM, and is responsible for the management
of claims and liaison between clients and underwriters. He attends mediations
as underwriters’ representative in an effort to economically conclude losses.
Steve’s experience is also utilized as an expert witness for coverage disputes
and litigation.
Contact Steve on:
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Christopher J. Condon, B.A. – Manager
Chris began his career as a claims adjuster at CCM in January 2003. Chris is
responsible for the management of our various construction defect programs wherein
CCM have been assigned to act on behalf of Certain London Underwriters. Within this
role, Chris maintains close contact with Underwriters, reporting as per their
requirements, and provides in depth analysis of the program accounting. Through
detailed analysis, CCM has been able to present concise reports, which include
forecasts for reserving/actuarial purposes.
Chris also handles other classes of business including marine, cargo, legal
liability personal accident and specialized lines, as well as carrying out audits
on behalf of London Underwriters.
Chris assists in ensuring CCM is fully compliant with the latest regulations, as
well as continuing to update the IT infrastructure so that security and communication
with our clients is safe and transparent.
After attaining a Bachelor of Arts degree at Canterbury University, Kent, Chris
proceeded to work for a Major UK broker as part of their Re-Solutions department
before taking up his role at CCM.
Contact Chris on:
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Jack R. Boulton – Adjuster
Jack began his career at CCM as a claims adjuster in October 2013. He has handled
claims in various fields, including Liability, Hull and Machinery, Yachts, reinsurance
and construction defect.
His expertise also includes dealing with Lloyds Compliance and Reporting, as well as
handling various Underwriters’ MSA requirements.
He graduated with a Bachelor of Science degree in Maritime Business and Management
from Liverpool John Moores University in July 2013.
Contact Jack on:
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Deborah R. Cook – Adjuster
Debbie worked for a major UK insurance broker from 1986 before joining the CCM
in June 2005.
She initially trained as an Account Handler in the classes of Motor Fleet, Engineering,
Personal Accident, Travel, Property Damage, Business Interruption, Employers Liability
and Public Liability, servicing her own portfolio of clients. Debbie then handled Excess
of Loss Marine Reinsurance claims, and processing for the London market thereby ensuring
payments were made and client accounts were audited frequently.
At CCM Debbie provides technical expertise and adjusts claims on our Marine Liability
programs. Additional duties carried out include, the audit of expense invoices, processing
Claim Settlements and Invoice submissions to underwriters via the Lloyds Underwriting
Electronic Claims system. Creating Binder Compliance Loss Runs, and Individual Loss
Runs for renewal purposes upon Brokers requests.
Contact Debbie on:
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David J. Simpson - Adjuster
David started his career in the insurance market in 2011 as an account manager
for a large UK broker. Initially dealing with losses across various lines of business
emanating from Europe, Asia & the Middle East, thereafter specialising in Marine
(inc Hull & Cargo) & Offshore Energy with both London and overseas markets which
required travel and interaction on projects in both Europe and the Middle East.
David joined CCM in 2016 as an adjuster and handles all facets of CCM working
ranging from construction defect, reinsurance, and various marine programs.
He has delivered regular training & development sessions on behalf of Underwriters
and assisted with audits.
Martyn J. Prager – Accountant
Martyn joined CCM UK in October 2003 after spending 28 years as a manager
in the Fiduciary department with a major UK broker where he was also responsible
for implementing computer system training.
Martyn is chiefly responsible for overseeing the company Escrow accounts in UK
alongside the operating accounts in both UK & USA. He also oversees the office
admin in the UK
Contact Martyn on:
VCard
Monique Nunez - Administration Manager/Claims Adjuster
Monique began her career in 1984 with a major offshore company assisting
the Risk Manager with the overall claims handling and processing of personal
injury claims under the Jones Act, State Compensation Act and U.S.L & H Act
as applicable. She joined CCM in November 2005.
Monique’s duties include verbal and written communications with claimants,
insureds, brokers, underwriters, defense and plaintiff counsels. She also
coordinates medical treatment corresponding with physicians and employers
regarding claimant’s work status.
Monique also arranges surveillance and performs background searches on claimants;
corresponds with the insured regarding claim payments and deductible status:
tracks AADs on policies where applicable, authorizes and approves claim payments
on underwriters’ behalf; monitors minor loss time accidents and documents
files accordingly.
Monique has extensive knowledge of medical terminology, verbiage and medical
bill coding. She is responsible for reviewing medical records for completeness
and accuracy and performs medical audits for cost savings. She also pre-negotiates
medical charges with hospitals, surgical centres and physician practice offices
for all complex surgery claims.
Contact Monique on:
VCard
Dustin J. Sons – Adjuster
Dustin has been employed with Condon Claims Management since May 2012
and works in the Mandeville, Louisiana office as an Adjuster. Some of
the duties performed by Dustin include meeting injured workers at the
dock and transporting them to Hospitals or medical facilities and assisting
in them obtaining the proper medical treatment which includes liaising
with physicians on medical treatment and work status.
He investigates all facets of the claim and continually works with
claimants, witnesses, insured, lawyers and reporting to underwriters.
Contact Dustin on:
VCard
Jamie M. Ruiz – Senior Administration Assistant
In 1999 Jamie graduated with a degree from South Eastern Louisiana
University. She worked at a TPA and adjusting firm for thirteen years
before joining CCM in Mandeville in 2012. Jamie handles and processes
account receivables and payables for the Louisiana and Texas office.
She is responsible for tracking and reporting all claim payments and
deductible statuses to the assured and brokers.
Contact Jamie on:
VCard
Kimberly Pier - Administrative Assistant
Kimberly began assisting maritime adjusters in 2007 at a Third-Party Administration
Company where she learned to prepare Loss Runs, ISO/MIB and PACER searches for
injured workers. She was promoted to Adjuster Assistant where she was responsible
for creating new claim records, verifying information, processing payments, and
organizing documents and helped with overall claim duties as directed.
Kimberly joined Condon Claims Management, Inc. in 2014 and is responsible for
maintaining CCM’s database records and managing the electronic claim file documents
as well as archiving and retrieval.
Kimberly provides administrative duties which includes; medical reviews and adjuster
support.
Van J. Sons – Senior Adjuster
Van is located in our Lafayette, La office and has been employed
with Condon Claims Management since August 2010. Van started his
career in 1990, after his active duty tour in the United States
Marine Corps. During his career he has handled various types of
claims including Maritime, Jones Act, USL&H, State Worker Compensation,
Auto, General liability, and Property Claims.
Van’s duties include meeting injured personnel at the dock and transporting
them to hospital or a medical facility, along with communicating with the
claimants, the insured, brokers, underwriters, and defense counsel in all
aspects of the case from the initial advice to its conclusion. Van also
coordinates and supervises medical treatment, corresponding with physicians
in respect of medical treatment administered and work status.
Van also negotiates settlements with the plaintiff attorneys, attends
mediations, depositions, and represents insureds and underwriters in
settlement conferences.
Contact Van on:
VCard
Benjamin L. Gifford – Gulf Regional Manager
Ben is located at the CCM Houston office and has been an adjuster at Condon
Claims Management since February 2008. He began his career in 1999 in the
insurance industry; investigating, negotiating and settling various claims
including liability, casualty, commercial & residential property, personal
injury, maritime and Jones Act claims. In addition, he is well versed in
analyzing loss and safety issues and providing alternative solutions that
utilize the industry’s Best Practices.
Ben was promoted to Gulf Coast Regional Manager in January 2013. He oversees
the day to day operations and claims management for all US operations providing
directions and recommendations for claims handling and investigations, working
to secure the most efficient financial outcome.
Contact Ben on:
VCard